Conditions

Please examine your goods carefully upon receipt and notify us immediately of any damage to the item in particular if your item has an LCD display screen or if any of the listed contents appear to be missing no claims for damage or missing items can be undertaken 24 hours after receipt of goods

All items carry a 14 Day from original invoice date dead on arrival warranty (DOA) from Pentagongps after which the remainder of the warranty period will be covered by the relevant manufacturer of the item please ensure you register your product in accordance with the manufacturers requirements most items can be registered on line at the relevant manufacturers web site

If your product develops a fault inside the DOA period please contact us on 0114 2858081 and we will advise the next steps needed to rectify the problem

If your product develops a fault outside of the DOA period please in the first instance contact the relevant manufacturer using the contact method found inside the items handbook or on the manufacturers web site who will advise you on the correct procedure of getting the item repaired if you are not sure of who to contact please contact us and we will advise the correct procedure

For your help we have provided contact information for most suppliers at the bottom of the page see useful contact numbers

All returned products will need to be tested to identify whether the item is defective we will endeavour to test all suspected faulty items returned within 2 working days no returns or exchanges can be undertaken until this procedure has been carried out All items found not to be faulty will be returned to the customer at their expense a charge for testing non faulty items of £30 may also be made

If the item is misused in any way this will not be covered under our DOA warranty or the manufacturer’s warranty, all warranty claims are subject to acceptance by the manufacturer, the decision of the manufacturer is final in all cases

Goods are strictly not sold on a trial basis and will only be accepted back for credit if required to do so by statutory law

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products including any map software where the item has been unsealed or if the item was ordered as a special order to your requirements, is of perishable nature or a business transaction We can accept returns of complete product, which is unused and in an "as new" condition. 

To cancel this contract, please provide us with written notice of your intent to do this and please pack the relevant item securely, and send it to us with a copy of the delivery invoice so that we receive it within 7 working days after the day of the date that the item was delivered to you

We will credit your account with in 30 days of providing Pentagon with notice of cancellation

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

While every effort will be made to deliver items the next working day the delivery charge shown at the point of checkout does not include any extra charge for next day delivery and is our standard delivery charge no guarantee of next day delivery is undertaken and no shipping refunds will be issued for items not received next day

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order.

This acknowledgement is not a notification we have accepted your order.

Every effort is made to ensure that prices shown on pentagongps.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:

Placing a new order at the correct price for those goods;

Cancelling the whole of your order; or

Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods

If you do not choose one of these three options with in 7 days we will cancel your order and issue any refund back to the original payment method

This does not effect your statutory rights

Pentagon Sheffield may revise these terms and conditions of sale without notice at any time

Errors and Omissions Excepted

Useful Contact Numbers

TomTom - 0845 161 0009

Garmin - 0808 238 0000

Navman - 0871 277 0138

Mio - 0871 277 0139

Becker - 0121 522 5558

Sony - 0870 5111 999

RoadAngel 01327 855586

Snooper - 0870 787 070

Scala Rider = Cardo Systems Europe, e.K.

1 Hohenlindenerstr.

81677 Munich (Germany)

Phone: +4989 450 36819

Fax: +4989 404-817